Terms of Service

These Terms of Service (“Terms”) govern access to and use of the CollegeAlpha website, applications, educational resources, prediction tools, counselling programmes, and related services.

CollegeAlpha is an independent educational technology and engineering admissions counselling platform owned and operated by VIVAAN GUPTA, a sole proprietor based in India. Registered Business Address: Rampur, Kudra, Kaimur, Bihar – 821108, India.

By accessing our services, creating an account, or purchasing a counselling package, users agree to comply with these Terms, subject to applicable law. If you do not agree with these Terms, you should discontinue using the relevant services.

Users under the age of 18 must involve a parent or lawful guardian and obtain any authorisation required under applicable law.

CollegeAlpha provides educational information, engineering admissions guidance, and technology-assisted counselling services. Our services may include the following.

CollegeAlpha is an independent private educational guidance platform.

CollegeAlpha is not an official government counselling authority and is not automatically affiliated with or endorsed by:

• National Testing Agency (NTA).
• Joint Seat Allocation Authority (JoSAA).
• Central Seat Allocation Board (CSAB).
• Joint Admission Committee (JAC).
• IITs, NITs, IIITs, or GFTIs.
• State counselling authorities.
• Universities and examination authorities.

References to examination authorities, institutions, trademarks, or official websites are provided for informational and educational identification purposes. Such references do not establish an official partnership or endorsement.

CollegeAlpha does not independently conduct government counselling, allocate admission seats, issue official examination results, or determine institutional admission decisions.

Users agree to provide accurate and updated information when registering or purchasing services. Users must:

• Provide truthful personal and academic information.
• Maintain the confidentiality of account credentials.
• Avoid sharing accounts with unauthorised individuals.
• Use the platform only for lawful purposes.
• Notify CollegeAlpha of suspected unauthorised account access.
• Obtain necessary parental or guardian authorisation where applicable.

CollegeAlpha may request reasonable verification to prevent fraud or misuse. Accounts involved in serious violations, fraud, or unlawful activity may be suspended or restricted in accordance with applicable law.

CollegeAlpha makes reasonable efforts to provide accurate and relevant educational information. However, admission information may change without notice due to decisions by examination bodies, counselling authorities, colleges, universities, or government departments.

Information that may change includes:

• Admission eligibility.
• Examination schedules.
• Counselling dates.
• College fees.
• Seat availability.
• Reservation policies.
• Cutoff ranks.
• Admission procedures.
• Placement statistics.
• Institutional rankings.

CollegeAlpha may rely on official publications, historical records, and other educational information sources. Users are strongly advised to verify material admission details through the relevant official website.

If CollegeAlpha information differs from the latest applicable official notification or information bulletin, the official authority’s information will prevail.

CollegeAlpha offers educational prediction tools to help students understand potential academic and admission outcomes. Prediction results may depend on:

• Historical examination data.
• Previous counselling cutoffs.
• Estimated candidate participation.
• Statistical models.
• Admission categories.
• Home-state and other quotas.
• Examination difficulty.
• Seat availability.
• Algorithmic calculations.

These predictions are estimates and not official results. Actual ranks, percentiles, category ranks, and admission outcomes may differ.

A prediction showing a high likelihood of admission does not guarantee that the user will receive the predicted college or branch. Similarly, a low predicted admission probability does not mean admission is conclusively impossible.

Users should not treat predictor results as substitutes for official admission information.

CollegeAlpha provides personalised admission guidance based on information submitted by students and relevant available admission data. Counselling recommendations may consider:

• Examination rank and percentile.
• Reservation category.
• Gender.
• Domicile and quota.
• Academic qualifications.
• College preferences.
• Branch preferences.
• Previous admission trends.
• Applicable admission policies.

Students acknowledge that recommendations are advisory. Students and parents are responsible for reviewing their final college preference order and understanding the relevant admission rules.

CollegeAlpha does not guarantee admission to any particular college, university, programme, or branch. Final seat allocation depends entirely on the applicable admission authority and eligibility requirements.

CollegeAlpha may assist students in preparing a personalised choice-filling strategy. However, unless a specific purchased service expressly states otherwise, users remain responsible for:

• Official counselling registration.
• Correct submission of application information.
• Final verification of choice preferences.
• Choice locking and submission.
• Payment of official counselling fees.
• Document verification.
• Seat acceptance.
• Reporting to the allotted institution.
• Completion of admission formalities.

Students must follow official deadlines and procedures. CollegeAlpha is not responsible for independent official authority decisions or consequences arising solely from incorrect information supplied by students, except where liability is imposed by applicable law.

Certain services offered by CollegeAlpha are free, while personalised counselling and selected features may require payment.

Prices and package inclusions will be displayed or communicated before purchase. All applicable taxes and charges will be disclosed at checkout. GST will be charged where required under Indian taxation laws.

Payments may be processed through authorised payment gateway partners, including Razorpay where enabled.

CollegeAlpha may revise prices and package structures. Revised prices will apply to future purchases and will not automatically change an existing completed transaction.

Fees payable directly to government admission authorities, examination bodies, colleges, or universities are separate from CollegeAlpha counselling fees unless expressly included.

CollegeAlpha provides digital educational services, personalised counselling, academic analysis, and digital resources.

As a general policy, successfully purchased counselling packages and digital services are non-refundable once payment is completed and access to the service or fulfilment has commenced, except where a refund is required by applicable law or otherwise expressly provided.

Customers are encouraged to review package benefits, service descriptions, prices, and conditions before making payment.

Refund requests may be considered in circumstances including:

• Duplicate payment.
• Verified payment-processing errors.
• Successful payment where the purchased service was not provided due to a failure attributable to CollegeAlpha that remains unresolved.
• Cancellation of a paid service by CollegeAlpha without an accepted alternative.
• Situations where applicable consumer-protection law requires a refund.

Failure to obtain a preferred admission, examination rank, college, or branch does not automatically qualify a customer for a refund.

To request assistance concerning a payment or potential refund, users may contact:
Email: [email protected]
Phone: +91 8986090651

Approved refunds will ordinarily be processed through the original payment method, subject to payment-provider procedures and applicable law.

Nothing in this Refund and Cancellation Policy limits mandatory consumer rights or remedies for deficient services, misrepresentation, or other legally recognised claims. Where a separate Refund and Cancellation Policy is published, it will form part of these Terms.

Paid service access may begin after payment verification or completion of the required onboarding process. Depending on the package, services may be delivered through:

• CollegeAlpha student dashboards.
• WhatsApp.
• Email.
• Online meetings.
• Telephone calls.
• Personalised PDF documents.
• Other designated digital channels.

Personalised recommendations may require students to provide complete and accurate academic information. Delays arising from incomplete information may affect delivery schedules.

Unless otherwise specified, a counselling package is valid for the stated admission or examination cycle and does not automatically include future admission years.

CollegeAlpha may provide student support through scheduled calls, online meetings, WhatsApp, email, and chat. Availability depends on the purchased package and announced support arrangements.

Where a package includes unlimited calls or chat support, this means there is no fixed numerical quota during the applicable service period, subject to reasonable usage, team availability, scheduling, and published support procedures. Unlimited support does not mean uninterrupted 24-hour individual assistance.

CollegeAlpha reserves the right to take proportionate action against abusive, threatening, fraudulent, or disruptive communication, subject to applicable law. Students must communicate respectfully with counsellors, staff, and other users.

Students may be asked to submit academic records or related documents for counselling assistance. Users confirm that submitted information is accurate to the best of their knowledge.

Users must not knowingly submit:

• Forged documents.
• Falsified examination results.
• Misleading certificates.
• Another person’s information without proper authority.
• Unlawfully obtained documents.

CollegeAlpha does not guarantee acceptance of submitted documents by any official admission authority.

Users retain ownership of their submitted documents. Such documents will be processed in accordance with the CollegeAlpha Privacy Policy and applicable law.

CollegeAlpha may provide AI-based educational guidance, automated predictions, and recommendation systems.

AI-generated content may occasionally contain inaccuracies, incomplete explanations, or outdated information. Users should independently verify important educational decisions using official information.

AI recommendations do not represent official admission decisions or legal directions from examination authorities.

CollegeAlpha may improve, modify, replace, or discontinue individual AI features where reasonably necessary.

Unless otherwise indicated, original CollegeAlpha software, website designs, proprietary algorithms, written materials, counselling documents, graphics, and other internally developed resources are owned by or licensed to the platform operator. These materials may be protected under applicable intellectual property laws.

Users receive limited, personal, non-exclusive, non-transferable permission to access purchased resources for their own educational purposes.

Without permission, users must not:

• Commercially redistribute paid counselling documents.
• Resell personalised choice-filling PDFs.
• Share paid access for unauthorised commercial purposes.
• Copy substantial proprietary platform databases.
• Republish protected resources as their own.
• Reverse-engineer protected systems except where legally permitted.
• Misrepresent ownership of CollegeAlpha materials.

Publicly available facts and third-party content remain subject to their own legal rights and licensing arrangements.

Users must not:

• Attempt unauthorised platform access.
• Interfere with website security.
• Upload malicious software.
• Impersonate another person.
• Use stolen or unauthorised account credentials.
• Commit fraud.
• Harass employees or other users.
• Engage in unlawful commercial data extraction.
• Misuse student information.
• Infringe another person’s legal rights.

CollegeAlpha may investigate violations and take appropriate proportionate action.

CollegeAlpha may integrate with external platforms, including:

• Payment gateway providers.
• WhatsApp communication services.
• Online meeting providers.
• Email services.
• Authentication providers.
• Official college and counselling websites.

Third-party services operate under their respective terms and privacy policies. CollegeAlpha does not control the independent functioning of external websites or admission portals.

CollegeAlpha aims to maintain reliable access to its website and services. However, temporary interruptions may occur due to:

• Server maintenance.
• Software updates.
• Network disruptions.
• Infrastructure failures.
• Third-party outages.
• Security incidents.
• Events beyond reasonable operational control.

We may conduct updates and maintenance as needed. Where a paid service is materially affected, CollegeAlpha will assess appropriate service restoration, alternative delivery, or legally required remedies.

CollegeAlpha is an educational guidance platform. We do not guarantee:

• A particular JEE Main rank or percentile.
• A particular JEE Advanced rank.
• Admission to a particular IIT, NIT, IIIT, GFTI, or other college.
• A specific counselling seat allotment.
• Admission to a preferred branch.
• Scholarship awards.
• Employment or placement outcomes.

Previous student experiences, testimonials, and counselling results should not be interpreted as guarantees of future admission outcomes. Final outcomes depend on official authorities, individual eligibility, performance, seat availability, and applicable admission rules.

To the extent permitted by applicable law, CollegeAlpha shall not be responsible for losses arising solely from:

• Independent decisions of examination or admission authorities.
• Changes in official policies or eligibility requirements.
• Incorrect information supplied by users.
• Independent third-party service failures.
• Events beyond reasonable operational control.

CollegeAlpha’s responsibility for its own actions, omissions, or services will be determined according to applicable law and the circumstances of the relevant claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or legally actionable deficiencies in service. These Terms do not override mandatory rights or remedies available to consumers under Indian law.

CollegeAlpha may suspend or terminate accounts involved in serious violations of these Terms, fraud, unlawful activity, or security risks. Where reasonably possible, affected users will receive appropriate notice.

Users may discontinue using the platform at any time. Termination does not automatically entitle a customer to a refund unless required under the applicable refund terms or law.

If CollegeAlpha discontinues a purchased service, appropriate arrangements or legal remedies will be considered.

The collection, use, and protection of personal information are governed by the CollegeAlpha Privacy Policy.

Users should review the Privacy Policy before creating accounts, submitting documents, or purchasing services. Applicable consent requirements will be addressed separately where legally required.

CollegeAlpha may update these Terms to reflect:

• Changes in laws or regulations.
• Introduction of new platform features.
• Changes in service delivery.
• Technical and operational improvements.
• Updates to business practices.

Revised Terms will be made available on the website with an updated effective date. Material changes affecting existing customers’ rights will be handled in accordance with applicable law.

These Terms are governed by the laws of India. Users are encouraged to contact CollegeAlpha’s grievance support channel to resolve disputes.

Subject to applicable law, disputes may be brought before courts or competent authorities having appropriate jurisdiction. Nothing in these Terms prevents consumers from exercising their rights before competent Consumer Commissions, statutory authorities, or other legally available forums.

CollegeAlpha maintains a grievance contact channel for concerns relating to:

• Counselling services.
• Payment or billing issues.
• Service delivery.
• Refund requests.
• Account access.
• Privacy concerns.
• Other customer complaints.

Where applicable e-commerce rules require it, customer complaints will be acknowledged within 48 hours and handled within the prescribed one-month resolution period. Complaints requiring additional investigation will be handled in accordance with applicable law, with appropriate communication to the customer.

If any provision of these Terms is determined to be invalid or unenforceable by a competent authority, that provision will be limited or severed to the extent necessary. The remaining provisions will continue to apply to the extent legally permitted.

For enquiries regarding these Terms of Service, counselling services, billing, refunds, or other concerns, contact:

CollegeAlpha
Owned and Operated by: VIVAAN GUPTA
Registered Business Address: Rampur, Kudra, Kaimur, Bihar – 821108, India
Email: [email protected]
Phone: +91 8986090651
Website: https://www.collegealpha.in/

By registering, purchasing a service, or using CollegeAlpha, users agree to the applicable Terms of Service, subject to Indian law and any additional consent requirements.